Return Policy

ORLO Return & Refund Policy

At ORLO, your satisfaction is our top priority. We take great care to ensure every product reaches you in perfect condition. However, if you receive a damaged, defective, or incorrect item, we will gladly offer a replacement —no extra shipping charge will apply for the replacement.

✅ Conditions for Return/Replacement:

  • Please check the product in front of the delivery person.

  • If you notice any issue, kindly inform our Customer Service team within 3 days of receiving the product, along with a photo of the issue.

  • Returned items must be unused, unworn, and in their original packaging with seal intact.

  • Items that are used, swatched, or liquid-based will not be eligible for return or refund.

  • If the product does not suit you or the seal is broken, returns will not be accepted.

  • In case of exceptional returns not related to damage or defect, the customer must bear the shipping cost.

  • Original invoice must be included with the returned product.

🚚 How to Return:

  • For customers inside Dhaka, our Customer Service team will arrange a free pickup from your address.

  • For customers outside Dhaka, please send your item through Sundarban Courier or SA Paribahan. If your return is approved, we will reimburse your courier cost.

📞 Need Help?

Contact our Customer Service Team:
Phone: +880 8888888888
Email: support@orlolife.com